Veteran Case Manager
The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial, or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
We are currently seeking a Veteran Case Manager who will advance the institution’s proud tradition of excellence in academics, student life and community service.
The Opportunity
You: You thrive in a fast-paced environment where you’re part of a great team, and you love to help people – especially veteran students.
Your mission: You’ll be responsible for outreach and intake assessment, case management, advising and ensuring goals are met as assigned by the program. You will manage a caseload of “at risk” students, present information to student one-on-one and in group meetings, and monitor student progress.
A typical day: In the morning, you might refer a student to a needed campus resource such as advising or tutoring, but your afternoon could be spent planning how to best engage students fully in the learning progression.
Next steps:
Take the next step toward a rewarding career and submit your application today!
Location
Houston is a city with limitless possibilities:
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Third-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
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145 languages are spoken here.
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Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
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Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
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The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
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World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
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With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
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Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
It is the policy of the Houston Community College System to provide equal employment opportunities without regard to race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. Individuals with disabilities, who require special accommodations to interview, should contact the Employment Services Office at (713) 718-8565.
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
SUMMARY
This position is responsible for outreach and intake assessment, case management, advising and ensuring goals are met as assigned by the program.
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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Maintain a caseload of “at risk” students in assigned program to meet with each other as indicated by the program
- Presents information to students in one-on-one and group meetings on various aspects of college programs such as course selection, majors, transferability, admissions, financial aid, assessments, career choices etc.;
- Engage and provide support activities that encourage assigned program;
- Facilitates student learning strategies in traditional and online courses as required by program;
- Refers students to appropriate resources (i.e. advising, counseling, tutoring, Student Life, Library Services, etc.);
- Documents student interactions in appropriate college systems in a timely manner;
- May provide reports and other analytics regarding student interactions in an assigned area; including attendance, academic progress, interventions, etc.;
- May monitor student progress and assist in the development of ways to engage students fully in the learning progression;
- Assists with faculty workshops, activities, and the creation of learning communities;
- Serves as a liaison with various departments to ensure support aligns with course/program outcomes; and
- Serves as an outreach liaison marketing the services provided.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
EDUCATION
Bachelor’s degree in Education, Business, or related discipline required. Master’s Degree preferred.
EXPERIENCE
Minimum of three (3) years working with Veterans required.
KNOWLEDGE, SKILLS AND ABILITIES
- Must have knowledge of coaching, instructional, and mentoring techniques;
- Knowledge of processes and resources for organizing and leading group and collaborative activities;
- Must have effective planning, organization, communication and interpersonal skills;
- Ability to interact with students of diverse backgrounds;
- Must be able to maintain an established schedule, which may include evenings and weekends;
- Ability to maintain confidentiality of student information;
- Demonstrated proficiency using computer applications, other current learning technologies;
- Experience using standard office software programs and the technology needed to support students at the college level; and
- Must be able to collect, update, manage and maintain data and produce reporting.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
