Technician Aide (Part-time)- Staff Pool
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EDUCATION
High school diploma or GED equivalent.
EXPERIENCE
A minimum of two (2) years progressive technical experience working with diverse systems hardware and software (including PC, MAC, MS office, Windows, Intel, IBM Mainframe, E-mail, HTML, Internet and client/server).
Support center; call center, or Network Associates McAfee help desk experience preferred.
Experience in Mainframe environments.
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent customer service skills
Excellent interpersonal skills
Excellent oral/written communication skills
Excellent organization skills
Maintain a flexible work schedule
Ability to defuse potential hostile situations
Ability to interact with individuals of varying levels of technical knowledge
High school diploma or GED equivalent.
EXPERIENCE
A minimum of two (2) years progressive technical experience working with diverse systems hardware and software (including PC, MAC, MS office, Windows, Intel, IBM Mainframe, E-mail, HTML, Internet and client/server).
Support center; call center, or Network Associates McAfee help desk experience preferred.
Experience in Mainframe environments.
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent customer service skills
Excellent interpersonal skills
Excellent oral/written communication skills
Excellent organization skills
Maintain a flexible work schedule
Ability to defuse potential hostile situations
Ability to interact with individuals of varying levels of technical knowledge