Regional Manager, Financial Aid
JOB SUMMARY
The Regional Manager, Financial Aid oversees operations of an assigned region of the Financial Aid Office.
Collaborates with the Executive Director and the Team of Regional Managers to develop system-wide policies and procedures, consistent messaging, and documents and brochures utilized by financial aid offices system-wide.
ESSENTIAL FUNCTIONS
Assist the Executive Director to implement, oversee and manage financial aid programs, processes and customer service for assigned region of the Financial Aid Office.
Oversee the Regional Financial Aid Office operation as needed; including complex problem resolution, responding to administrators’ requests for information, staff supervision and assigning/scheduling work assignments.
Perform all duties inherent in supervision; including, but not limited to, recommending/approving all personnel actions, hiring, transfers, terminations and disciplinary actions.
Develop and implement annual plans, prepare formal reports for external regulatory organizations; determine departmental policy; and recommend and monitor budget.
Collaborate with the Team of Regional Managers to develop, implement, update, and monitor a system-wide training program for all Financial Aid staff members at each campus financial aid office.
Collaborate with the Team of Regional Managers to develop, implement, update, monitor and track a system-wide customer service plan for campus financial aid staff and report results.
Work with the Executive Director to adequately staff the campus financial aid offices with qualified staff members who demonstrate a strong commitment to excellent customer service.
Collaborate with the Executive Director of Financial Aid and the Team of Regional Managers to develop, implement and monitor a timely and measurable customer feedback system.
Collaborate with the Executive Director of Financial Aid regarding the office operating budget including recommending budget needs, monitoring, evaluating, and seeking cost saving measures.
Attend all mandatory trainings, meetings and requesting additional assistance when needed.
Trainings may include, but are not limited to, traveling to various HCC locations including the District Office for extended lengths of time.
Identify needs, research and recommend innovations, and leverage technology to ensure the operation is running efficiently and delivering excellent customer service, increased customer satisfaction and student success.
Collaborate with the Team of Regional Managers to maximize human resources and ensure students have access to financial aid services during open hours of operation.
Work closely with all student services offices, managers, and administrators to provide excellent communication and collaboration among offices which service the needs of students.
Collaborate with district processing manager to coordinate training and strong communications between the district processors and the campus financial aid advisors.
Comply with FERPA regulations and ensure all FERPA regulations are met by the staff at the campus financial aid offices.
Work with the district compliance manager to ensure all activities conducted at the campus financial aid office are fully compliant with regulations and college policies.
Work with other student services departments to assist students with unusual situations and resolve issues to enable the student to be academically successful.
Monitor and evaluate employee performance and address concerns or deficiencies regarding services provided to students.
Ensure all financial aid staff members within the assigned region have the knowledge, training and tools needed to provide a high level of customer service to students.
Develop community outreach services and schedule staff to cover community events which provide direction to students and families on the financial aid application process.
Collaborate with the Team of Regional Managers and the public relations office to develop marketing materials and information pamphlets.
Attend, plan meetings, trainings, conferences, community events, and serve on various committees and advisory groups as needed.
Meet with parents and students to provide assistance with the financial aid application process and answer financial aid questions.
Provide coverage and leadership at various HCC financial aid office locations as needed.
May be required to work irregular hours, including nights and weekends as required.
Attend and present Financial Aid information at HCC college events, high school workshops and other external community events and assist students, parents and community members with the financial aid process.
This includes evening and weekend events.
Perform other duties, tasks and assignments as required and assigned.
QUALIFICATIONS
Education & Experience
- Bachelor’s degree required
- Master’s degree preferred
- 5 years recent experience directly in a student financial aid office required; including 2 years in a supervisory position
- Experience working with security sensitive and confidential records preferred
Licensing & Certification
- Valid Texas Driver License
Special Skills
- MS Office Programs
- Information Management Systems
- Budget Management
- Federal, State and Institutional Financial Aid Programs
Competencies
- Delivering High Quality Work
- Accepting Responsibility
- Serving Customers
- Supporting Organizational Goals
- Driving Continuous Improvement
- Acting with Integrity
- Thinking Critically
- Managing Change
- Communicating Effectively
Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.