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Reception Assistant- Staff Pool (Part-time)

1800325 Requisition #
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    Operate multi-line telephone system to relay incoming and intra-system telephone calls.  Provide information and directions to callers and visitors in an efficient and courteous manner.  Communicate with a culturally diverse population.  Under direct supervision, perform basic front office duties.
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned. 
    1. Answer and transfer telephone calls, handling multiple lines;
    2. Expedite phone calls by giving clear, concise, specific information;
    3. Provide excellent customer service to all callers and visitors;
    4. Provide current and correct information to visitors and callers;
    5. Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department;
    6. Greet visitors and directs them to appropriate personnel or department; and
    7. Maintain and update phone list for college offices and departments.


    To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above.  The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
    High school diploma or equivalent required.
    One (1) year of related experience required; two (2) years preferred.
    Prefer switchboard experience.
    1. Excellent communication skills, including phone skills;
    2. Knowledge of schedule, catalog, events, calendar and other college/system events and activities;
    3. Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.;
    4. Ability to listen and to understand oral communication;
    5. Customer service skills; and
    6. Neat personal appearance.
    This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
    This job description may be revised upon development of other duties and changes in responsibilities.


    The Organization


    Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 100,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.


    The Team


    You will find a collaborative, collegial atmosphere at HCC; one in which you will receive strong support at the highest levels of administration. Our leaders foster a positive work environment through empowerment of team members and direct reports.


    Houston is a city with limitless possibilities: 
    • Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
    • 145 languages are spoken here.
    • Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
    • Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
    • The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
    • World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
    • With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
    • Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
    If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
    EEO Statement
    Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status.  The following person has been designated to handle inquiries regarding the non-discrimination policies:
    David Cross, Director EEO/Compliance, Title IX Coordinator
    Office of Institutional Equity
    PO Box 667517                                   
    Houston TX, 77266
    HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
    Individuals with disabilities, who require special accommodations to interview, should contact  (713) 718-8565.

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