Instructional Support Specialist-Distance Education
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EDUCATION
High school diploma or equivalent required. Associate’s degree or higher preferred.
EXPERIENCE
Two (2) years general office experience required, three (3) years preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Proficiency in basic computer skills such as word processing and spreadsheet applications.
Ability to maintain laboratory equipment
Ability to adapt to lab policy and procedural changes.
Good written, oral communication and organizational skills
Excellent proofreading practices and skills
Generate statistical analyses reports of student performance
Basic understanding of test performance indices
Ability to work well in a fast-paced environment with a diverse student population
Good Customer service skills over the phone
Good technology troubleshooting and analytical skills
Basic Knowledge of CANVAS learning Management system
Knowledge of PeopleSoft is a plus
Ability to work in different shifts