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Financial Aid Customer Service Representative

📁
Managerial & Professional
📅
21002RS Requisition #
Thanks for your interest in the Financial Aid Customer Service Representative position. Unfortunately this position has been closed but you can search our 294 open jobs by clicking here.
EDUCATION
High school diploma/GED required. Associate’s degree preferred.

EXPERIENCE
Minimum of two (2) years professional work experience directly in a student financial aid office required. Experience must be recent, within last three years (i.e., awarding financial aid, counseling/advising, accounting, federal/state administration, etc.).

Experience working with security sensitive and confidential records.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of federal, state and institutional financial aid programs

Prior employment in a job with a great deal of customer contact is required

Excellent customer service skills, including experience answering financial aid questions by phone or mail, or in person

Excellent interpersonal, oral and written skills

Job requires a high degree of accuracy and attention to details

Ability to work under pressure; may have to work beyond the normal schedule

Ability to work independently, handle multiple tasks, set priorities and meet deadlines

Strong computer skills required, including knowledge of MS Windows, Word, Excel, Access, and PowerPoint & PeopleSoft

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