Financial Aid Advisor
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EDUCATION
Bachelor’s degree required.
EXPERIENCE
Minimum of two (2) years professional work experience directly in a student financial aid office required. Experience must be recent, within last three years (i.e., awarding financial aid, counseling/advising, accounting, federal/state administration, etc.).
Experience working with security sensitive and confidential records.
Experience in a call center or fast paced customer service related environment is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Must possess good interpersonal skills to perform successfully in a large multicultural environment
Thorough knowledge of federal, state and institutional financial aid programs
Excellent customer service skills, including experience answering financial aid questions by phone or mail, or in person
Excellent interpersonal, oral and written skills
Job requires a high degree of accuracy and attention to details
Ability to work under pressure; may have to work beyond the normal schedule (i.e. evenings and weekends)
Ability to work independently, handle multiple tasks, set priorities and meet deadlines
Strong computer skills required, including knowledge of MS Windows, Word, Excel, Access, and PowerPoint & PeopleSoft
Bachelor’s degree required.
EXPERIENCE
Minimum of two (2) years professional work experience directly in a student financial aid office required. Experience must be recent, within last three years (i.e., awarding financial aid, counseling/advising, accounting, federal/state administration, etc.).
Experience working with security sensitive and confidential records.
Experience in a call center or fast paced customer service related environment is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Must possess good interpersonal skills to perform successfully in a large multicultural environment
Thorough knowledge of federal, state and institutional financial aid programs
Excellent customer service skills, including experience answering financial aid questions by phone or mail, or in person
Excellent interpersonal, oral and written skills
Job requires a high degree of accuracy and attention to details
Ability to work under pressure; may have to work beyond the normal schedule (i.e. evenings and weekends)
Ability to work independently, handle multiple tasks, set priorities and meet deadlines
Strong computer skills required, including knowledge of MS Windows, Word, Excel, Access, and PowerPoint & PeopleSoft